35+ Years Experience
35+ Years Experience
35+ Years Experience
Check Your Vehicle's Repair Status 24/7
Check My Repair Status
Enter the phone number associated with your repair order to view your latest status update.
The Standard of Proactive Communication
We believe that clear communication is a vital component of a premier restoration. Staying informed about your vehicle's progress allows you to manage your schedule with confidence. Whether your vehicle is in the technical teardown phase, the refinishing suite, or undergoing final safety verification, our system ensures you have the information you need at every milestone.
Direct, Real-Time Insights
Accessing the status of your restoration should be seamless and immediate. We provide a direct digital window into our facility, eliminating the need for manual follow-ups or waiting for callbacks. At B&D Collision, our commitment to excellence includes providing you with factual, real-time updates that reflect the actual progress of our master technicians.
Complete Transparency and Real-Time Tracking
Transparency is a cornerstone of the B&D Standard. Serving drivers across Mesquite, Rockwall, Forney, and Garland, we provide a secure digital platform for real-time updates throughout your entire collision repair process. Simply use the portal below to view the precise status of your vehicle, 24 hours a day, ensuring total peace of mind from start to finish.
What the Milestones Mean
Teardown & Blueprinting: We meticulously disassemble the damaged area to uncover any hidden structural issues and submit a final, precise supplement to your insurance.
Body & Structural Repair: Our I-CAR certified technicians use advanced measuring systems to return your vehicle to factory specifications, including precise frame straightening when needed.
Paint & Reassembly: Your vehicle enters our paint booth for exact color matching through our professional paint services, followed by reassembly, ADAS calibration, and a final safety inspection.
Technology Meets Human Empathy
While our digital tracker gives you the power to check on your vehicle at midnight, it does not replace the human element of our customer service.
Our dedicated service advisors are here to guide you through the entire process. If we find hidden damage that requires an insurance supplement, or if there is a delay in receiving a specialized part, we will call or text you directly. You will always have a direct line to the local experts handling your vehicle.
Frequently Asked Questions About Repair Timelines
Why did my estimated completion date change?
A preliminary estimate is just a baseline. Once we perform a complete teardown, we often uncover hidden structural or mechanical damage. We then must submit a "supplement" to the insurance company and wait for their approval and the arrival of additional parts, which can shift the timeline.
How often is the online tracker updated?
The portal is updated automatically as your vehicle moves through the major production milestones in our shop (e.g., moving from Body Repair to the Paint Department).
Can I just call the shop for an update?
Absolutely. The tracker is there for your convenience, but if you ever want a detailed breakdown of what is happening with your vehicle, our service advisors are ready to help during normal business hours.
Contact Us Today
Ready to get your vehicle back to pre-accident condition?
Start by getting a free instant estimate or book an appointment with our team today.
Visit Us
Mesquite Location
1330 N. Belt Line Rd., Mesquite, TX 75149
Rockwall Location
1301 I-30, Rockwall, TX 75032
Business Hours
Mon-Fri: 7:30 AM - 6:00 PM
Saturday-Sunday: Closed
B&D Collision
We are a faith-based, family-owned collision center committed to honesty, integrity, and serving our community with excellence. For over 35 years, we have provided North Texas with a standard of restoration that prioritizes your family's safety and your vehicle's long-term value.
